Employee Engagement and Its Impact on Organizational Commitment in Banking Institutions
Abstract
Employee engagement has emerged as a critical determinant of organizational commitment in the highly competitive banking sector. Increasing service expectations, digital banking transformation, and performance-based work environments have intensified job demands for banking professionals. Engaged employees demonstrate higher levels of dedication, absorption, and enthusiasm toward their work roles, leading to improved organizational loyalty and performance. This study examines the impact of employee engagement on organizational commitment in banking institutions in North India. Primary data were collected from 220 bank employees through a structured questionnaire. The study analyzes the influence of vigor, dedication, and absorption on affective, continuance, and normative commitment. The findings reveal a significant positive relationship between employee engagement and organizational commitment, highlighting the importance of fostering engagement strategies to enhance workforce stability and service quality. Keywords: Employee Engagement; Organizational Commitment; Banking Sector; Workforce Stability; Service Quality; Job Involvement
Cite this paper
Published in
