Quality of Work Life and Its Impact on Employee Retention in Healthcare Organizations
Abstract
The healthcare sector faces increasing challenges related to workforce shortages, job stress, and high employee turnover due to extended working hours, emotional labor, and rising patient expectations. Quality of Work Life (QWL) has emerged as a critical factor influencing employee retention, job satisfaction, and organizational stability in healthcare institutions. This study examines the impact of quality of work life on employee retention in healthcare organizations in North India. Primary data were collected from 225 healthcare professionals through a structured questionnaire. The study analyzes the influence of work environment, work-life balance, compensation fairness, career growth opportunities, and organizational support on employee retention intention. The findings reveal a significant positive relationship between quality of work life and employee retention, highlighting the importance of employee-centric HR practices in reducing turnover and strengthening workforce sustainability in healthcare institutions. Keywords: Quality of Work Life; Employee Retention; Healthcare Organizations; Work-Life Balance; Organizational Support; Workforce Sustainability
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